How much do I need for a deposit, and what is your cancellation policy?

There is a credit card required for deposits on airport services. There is a half deposit payment required for all weddings, proms, and other hourly charters, all bachelor(ette) parties, concerts, and point to point services. All cancellations MUST BE IN WRITING, either by email, fax or registered letter. All deposits are NON-refundable. Wedding and Prom cancellations must be submitted in writing by certified mail (30) days prior to the date of service, or the full balance on the contract is due. Can I change/downsize/upsize the vehicle on my contract? Yes, but your original deposit will go toward the new amount of deposit for that vehicle.

Can I bring my own alcohol?

Yes, of course, in any limousine, specialty car, & Limo Bus. All vehicles are equipped with coolers and ice. Alcohol is NOT in sedans or non-stretch vehicles. The legal definition is that there must be a divider between the chauffeur and the passengers. Remember, you are in a moving vehicle, and it is not the chauffeur’s fault that he hit the brakes, and you spilled your beverage. PLEASE NOTE: Underage drinking cannot be tolerated. If at any point, a minor is in possession of alcohol, or appears intoxicated, the service will be terminated immediately, and parents must come and take charge of the minor. If a parent is not available, the local police will be called, and the entire group discharged from the vehicle. If at any time anyone possesses any illegal drugs, the trip will be immediately terminated, and if there is any dispute at all, the police will be called.

Can we smoke and eat in the vehicle?

All of our vehicles are NON-smoking. For any food that is brought into the limo, there is an automatic standard $50 cleanup fee. You are responsible for any additional cleanup fees associated with damage or cleanup above and beyond the norm (sweeping and vacuuming).

What if someone throws up or damages the interior/exterior of the vehicle?

The passenger making the reservation is responsible for the entire group. Any damages are the responsibility of the individual renting the limousine. So are any legal fees and court costs associated with trying to collect. Cleanups involving professional carpet shampooing, such as Vomit, may require an additional cleaning fee. The final total will be assessed after billing is received, and lost time is figured. Other damages will be billed in full including lost time and any travel back and forth to coachbuilders if needed.

Note on Abusive Customers:

Abusive customers will not be tolerated. Our goal is to provide you with safe, dependable transportation. Any abuse of the chauffeur or of the vehicle will not be tolerated, and as it explains in the contract, if there is any mistreatment of your chauffeur or vehicle, he/she will cancel the service, and there will not be any refund.

Welcome To The Ride Of Your Life

Naperville Luxury Limousine, based in Warrenville, IL, has been providing top-tier limousine and transportation services since 2018. With over 20 years of industry experience, we offer 24/7 luxury transportation across Chicago and its surrounding areas. From airport transfers in our sleek sedans to special events in our 40-passenger party buses, we cater to any occasion. Our super-stretch limos are ideal for bachelorette parties, proms, weddings, and other grand celebrations. Experience the pinnacle of luxury with us today!

Welcome To The Ride Of Your Life

Naperville Luxury Limousine Assistant

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